FAQ

How does your website work?

The Orenda website is split up in to two areas:

Orenda Goodness Store.
This part of the website has a purple banner and is where you can order direct for consumption at home or at your office.  To order for home or the office you can simply fill your cart with goodies, submit your order, and we will do the rest!

Orenda Goodness Distributors.
This part of the website has an orange banner and is where you can sign up for a wholesale account if you are a business owner or manager, looking to purchase products in bulk, for use in your business. When you have a wholesale account, you will be directed to place orders through our wholesale ordering system. To open a wholesale account you must have an active ABN and receive deliveries at a commercial property (i.e. at your café, restaurant, bar, gym).

 

How much is delivery?

FREE if you order more than $90+GST. For orders under that we apply a $15 delivery (We’ve asked our drivers to work for free but, no luck!). Pick up is not available.

 

Where do you deliver?

We deliver within the Adelaide Metro and outer metro areas. As a guide, we deliver all the way from the Barossa to Victor Harbour, including the coast and the Adelaide Hills.

North – Barossa Valley

East – Birdwood, Woodside, Strathalbyn

South – Goolwa & Victor Harbour

West – Along the coast from North Haven to Normanville

If you’re not sure you can ask us at info@orendgad.com.au

 

How long will it take to get my order?

We aim to deliver all orders within 3 business days.

 

I gave you the wrong address, what do I do?

If, for any reason, a change to an order is required, those changes must be notified within 24 hours by contacting us including the following information:

  • Order number
  • Name
  • Details of the issue
  • Your best contact number

 

What if I wont be home when you deliver?

Get home! No just kidding – we will leave your delivery in a safe place. You provided us with Authority to Leave when you ordered, as per our Shipping Terms.

If it is within 24 hours of placing your order, you can contact us to update your address.

 

Can you deliver to my work?

Absolutely!

 

You dont have what I am looking for, can you get it?

Maybe! Contact us and let us know we’re adding to our product list often and the best way to find out what you want is if you tell us.

0